How Can We Help You?

Find answers to common questions, get shipping information, learn about our return policy, or contact our support team.

Frequently Asked Questions

Find quick answers to the most common questions about our service

Order Process Timeline

Photo Upload & Style Selection

Upload your photo and choose your preferred style

AI Processing (1-2 hours)

Our AI creates your 2D and 3D previews

3D Printing (2-4 days)

Your figure is 3D printed with premium materials

Quality Check & Shipping (1-2 days)

Final inspection and secure packaging

What's Included

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Custom 3D printed figure

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Protective packaging

✓

Digital files (2D & 3D)

✓

Tracking information

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Customer support

How Can We Help You?

What is Ātotoi?

How does Ātotoi work?

Is Ātotoi free to use?

How are intellectual property and copyrights handled?

Can I use my Ātotoi designs for commercial purposes?

Do you offer a public API?

What products can I create on Ātotoi?

What photo works best for creating a figure?

How do I create unique designs with the AI tools?

Can I train my own models on Ātotoi?

What materials are used for the figures?

Can I edit 3D models generated on Ātotoi?

What if the generated model has defects?

What product categories support single-item customization?

How long does it take to create my figure?

How accurate will the final product be compared to the AI preview?

What about color differences?

Can I make changes to my figure after ordering?

Are product dimensions exact?

When will my custom order ship?

What payment methods do you accept?

Do you offer refunds?

Can I order multiple figures of the same person?

How do I change or cancel an order?

What is your return and exchange policy?

How can I contact customer support?

What if my question isn't listed here?

Photo Upload & Style Selection

AI Processing (1-2 hours)

3D Printing (2-4 days)

Quality Check & Shipping (1-2 days)